Frequently Asked Questions
In this section, you can find answers to the most common questions about our tours, boats, and services. If you have further inquiries, don’t hesitate to contact us: we’re here to help!
1. General Information
How can I book an excursion?
You can book through our official website, reference platforms, or via WhatsApp.
What payment methods do you accept?
We accept credit cards and cash payments.
Can I modify or cancel a reservation?
It is not possible to modify a reservation, but you can cancel it up to 24 hours in advance, except for exclusive boat bookings.
Do you offer discounts for groups or families?
Yes, discounts depend on the number of participants and will be decided during the booking process.
2. Excursion Details
What types of excursions do you offer?
- Half-day (morning or afternoon).
- Cultural tour.
- Full-day (available only for exclusive rental).
How long do the excursions last?
Excursions last 3, 4, or 8 hours, depending on the chosen tour.
What is included in the excursion price?
Details will be specified at the time of booking.
Are there age limits or physical requirements to participate?
No, the excursions are open to everyone.
3. Departures and Meeting Points
Where are the excursion departure points?
The meeting point for excursions is located at Via Filippo Patti, 90133, Palermo. Visit the Contacts page for more details.
How early should I arrive at the meeting point?
Please arrive at least 15 minutes in advance.
Is parking available near the departure point?
Yes, paid parking is available nearby.
4. Equipment and Preparation
What should I bring with me during an excursion?
We recommend bringing:
- Drinking water
- Sunscreen
- A beach towel
- Swimwear
Do you provide equipment such as life jackets or snorkeling gear?
Yes, we provide life jackets and snorkeling equipment.
Is there any specific dress code?
No, there are no particular clothing requirements.
5. Weather and Safety Information
What happens in case of bad weather?
Only the captain can cancel the excursion due to adverse weather conditions. In such cases, the full amount will be refunded.
Are excursions safe for children?
Yes, our excursions are safe for children.
Are the skippers certified?
Yes, all our skippers are certified and qualified.
6. Special Experiences
Do you offer private or customized excursions?
Yes, we provide private excursions, such as bachelor parties or boat parties.
Can I organize a special event, like a party or a wedding?
Yes, with our "party in boat" service, you can organize special events.
Are evening or sunset excursions available?
Yes, but only for exclusive rentals.
7. Company Policies
What is your refund policy?
Refunds are only available in case of adverse weather conditions (heavy rain and/or wind).
What happens if the excursion is canceled by your team?
The full amount will be refunded.
How do you handle specific requests, such as allergies or special needs?
We manage every request on-site based on the client’s requirements.
8. Contacts and Support
How can I contact you for more information?
You can reach us via our phone number or WhatsApp.
If I get seasick, can I leave the boat?
Yes, you can disembark using a taxi boat at your own expense.
Can I go ashore during the excursions?
No, going ashore is not allowed during the excursions.
Can I request to start earlier or later than the scheduled time?
Departure times are strict to ensure fairness to other guests.
Assistance
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